Frequently Asked Questions (FAQs)

Yes. All Layali OUD & Musks fragrances are carefully selected and crafted to meet our quality standards. We focus on premium ingredients and refined scent profiles designed for lasting wear and elegance.

Our products are sourced and prepared to our specifications, with final packaging and dispatch handled in the United Kingdom.

No. At this time, we sell and deliver within the United Kingdom only.

Orders are processed within 1–2 working days.
Standard UK delivery typically takes 2–4 working days after dispatch.

Delivery times may vary during busy periods or due to courier delays.

Due to the nature of fragrance products, we are unable to accept returns on opened or used items.

Returns are accepted on unopened, unused items only, in line with our Returns Policy.

If your order arrives damaged or faulty, please contact us within 48 hours of delivery at info@layalioud.co.uk, including your order number and clear photos of the issue.

Refunds are available in line with our Refund Policy.
Opened or used fragrance products are not eligible for refunds unless faulty.

Fragrances may contain natural and synthetic ingredients that can cause irritation for some individuals. We recommend patch testing before use. Discontinue use if irritation occurs.

For best results, store your fragrance in a cool, dry place away from direct sunlight and heat. This helps preserve the quality and longevity of the scent.

For general enquiries, please email info@layalioud.co.uk.
For sales-related enquiries, please email sales@layalioud.co.uk.

We aim to respond within 24–48 hours.

At present, we focus on direct-to-consumer sales. Wholesale or bulk enquiries may be considered on request. Please contact sales@layalioud.co.uk for further information.