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Refund Policy

Layali OUD & Musks

Last updated: 13/12/2025

At Layali OUD & Musks, we want you to shop with confidence. This Refund Policy explains when refunds are available and how they are processed.

This policy applies to all purchases made through layalioud.co.uk.

Eligibility for Refunds

Refunds may be issued in the following circumstances:

  • An item is returned in line with our Returns Policy

  • An item arrives damaged or faulty

  • An incorrect item is received

Due to the nature of fragrance products, we cannot offer refunds on opened or used items, unless the product is faulty.

Cooling-Off Period

Under UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods.

To be eligible for a refund during this period:

  • Items must be unopened, unused, and in their original packaging

  • You must notify us in writing within 14 days of delivery

Once returned and inspected, we will process your refund.

Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery at info@layalioud.co.uk, including:

  • Your order number

  • A description of the issue

  • Clear photographs of the item and packaging

We will assess the issue and arrange a replacement or refund where appropriate.

Refund Processing

  • Refunds will be issued to the original payment method

  • Refunds are processed within 7–10 working days of receiving the returned item

  • Delivery charges are non-refundable unless the item is faulty or incorrect

Non-Refundable Items

Refunds are not available for:

  • Opened or used fragrance products

  • Items returned without prior notification

  • Items damaged due to misuse or mishandling

Contact Us

To request a refund or ask a question about this policy, please contact:

Email: info@layalioud.co.uk

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